Privacy Policy

This Privacy Policy explains how Binate Solutions Private Limited (“Binate”, “we”, “us”) collects, uses, and protects personal information when you visit binate.in or interact with us through this website.

1. Who we are

Binate Solutions Private Limited is a company incorporated in India with its registered office at 745, 5th Block, 5th Main, HMT Layout, Vidyaranyapura, Bengaluru 560054, India. For any privacy related queries, contact us at hello@binate.in.

2. Information we collect

We only collect information that you choose to share with us, plus a small amount of technical data needed to operate the site:

• Contact form submissions: name, work email, company name (optional), and the message you send us.
• Email correspondence: the contents of any email you send to a binate.in address.
• Technical data: IP address and browser user agent at the time of a contact form submission, used solely for security and abuse prevention.

We do not use third-party advertising trackers or sell your information to anyone.

3. How we use your information

• To respond to your enquiry and discuss whether Binate can help.
• To send transactional emails related to your enquiry (e.g. confirmation of receipt).
• To maintain basic security and prevent spam or abuse of the contact form.
• To comply with applicable laws and respond to lawful requests.

We do not send marketing emails unless you have explicitly asked us to keep you updated.

4. Legal basis

For visitors in the EU/UK, we rely on your consent (when you submit the contact form) and our legitimate interest in operating and securing this website. For visitors in India, we process information in line with the Digital Personal Data Protection Act, 2023.

5. Sharing

We share personal information only with:

• Service providers that help us operate the site and respond to you, including our hosting provider, our database and email infrastructure provider, and our outbound email provider. These providers process data on our instructions under contractual confidentiality and security obligations.
• Legal and regulatory authorities when we are required to do so by applicable law.

6. International transfers

Some of our service providers may process data outside India. Where this happens, we rely on contractual safeguards offered by those providers and select vendors with recognised security and privacy practices.

7. Retention

We keep contact form submissions for as long as needed to respond to your enquiry and for a reasonable period afterwards for record keeping (typically up to 24 months), unless a longer period is required by law. You can ask us to delete your data at any time.

8. Your rights

Depending on where you are based, you may have the right to access, correct, delete, or restrict our processing of your personal information, withdraw consent, and lodge a complaint with your local data protection authority. To exercise any of these rights, email us at hello@binate.in.

9. Cookies and analytics

binate.in does not currently set advertising or cross-site tracking cookies. If we add analytics or other cookies in future, this policy will be updated and, where required, we will ask for your consent.

10. Security

We use industry standard technical and organisational measures to protect your information, including encryption in transit, access controls, and least-privilege access to our backend systems. No system is perfectly secure, but we take this seriously.

11. Children

Binate’s services are intended for businesses. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the latest version. Material changes will be highlighted on this page.

13. Contact

Questions, requests, or complaints about this policy can be sent to hello@binate.in.